Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only. They are games of chance with a built-in house edge, meaning that over time, the odds favour the casino. Never view gambling as a way to earn money, pay bills, or solve financial problems. Gamble only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble online in New Zealand. This is a legal requirement. If you are under 18, please do not access gambling services. Parents and guardians are encouraged to use parental controls and monitoring software to protect young people from accessing gambling sites.
Warning Signs of Problem Gambling
Be aware of the following warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same level of excitement
- Hiding gambling activity or lying about the amount of time and money spent
- Neglecting family, work, or social responsibilities due to gambling
- Experiencing anxiety, depression, or irritability when not gambling
- Unsuccessful attempts to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to fund gambling
- Experiencing financial difficulties as a result of gambling
- Jeopardizing relationships, education, or career opportunities
If you recognise any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive pop-up reminders about how long you have been gambling and how much you have spent
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours or days)
- Self-Exclusion: Exclude yourself from gambling for a set period or permanently
Use these tools proactively to maintain healthy gambling habits.
Support Organisations
If you need help with problem gambling, the following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation – Free counselling and support
www.pgf.nz | Phone: 0800 664 262 - Gambling Helpline Aotearoa – 24/7 confidential helpline
Phone: 0800 PROBLEM (0800 776 5376)
International Support (if accessing from other countries)
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - United Kingdom: GamCare
www.gamcare.org.uk - United Kingdom: GamStop (National Self-Exclusion Scheme)
www.gamstop.co.uk - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
If You Have a Problem, Seek Help
Problem gambling is a real issue that can affect your mental health, finances, relationships, and wellbeing. There is no shame in seeking help. Trained counsellors are available 24/7 to provide confidential support at no cost.
If you are struggling with gambling, reach out to the Problem Gambling Foundation or Gambling Helpline Aotearoa today. Your life can improve with the right support.