Helpful Information

Entry into New Zealand

Most visitors from visa-waiver countries and territories must now request an NZeTA (New Zealand Electronic Travel Authority) prior to travelling to New Zealand or transiting through Auckland International Airport. The NZeTA has been introduced to enhance security, reduce immigration risk and bring New Zealand’s border controls in line with international best practice.

Since 1 July 2019 most travellers have also been required to pay a $35 International Visitor Conservation and Tourism Levy (IVL) at the same time as they request their NZeTA request or apply for a visa. The International Visitor Conservation and Tourism Levy (IVL) enables visitors to contribute to the infrastructure they use and the natural environment they enjoy

Requesting an NZeTA (New Zealand Electronic Travel Authority)
You can request an NZeTA through the Immigration New Zealand website. The cost of an NZeTA is $9 on the mobile app and $12 on the web form. The IVL levy of $35 will also be collected when you request an NZeTA.

Applying for a Visa
Guests who do not qualify for an NZeTA need to apply for a visa. Please ensure you allow at least 5-6 weeks for processing visa applications. For more information please visit

Who does not need an NZeTA or visa?
People travelling on a New Zealand or Australian passport.
New Zealand or Australian citizens travelling on a foreign passport with the appropriate endorsement.
People who already hold a valid New Zealand visa (including holders of a Diplomatic Visa.)

Transiting via Australia
If your travel itinerary includes a transit stop in Australia you may need an Australian Transit Visa. 


On your arrival at Auckland Airport

Please familirise yourself with New Zealand arrival procedures.

New Zealand has a national biosecurity system that is considered one of the most robust in the world. Please note that all food and plant and animal material (such as feathers, skins, bone or biological samples) must be declared on arrival and will be checked by officials. This is to ensure that New Zealand is kept free of dangerous pests and diseases which could jeopardise our important horticultural and agricultural industries, which play a significant part in our national economy.

Please ensure shoes which have been worn on farms in your home country are thoroughly cleaned. All dirt, grass and other matter must be removed from the bottom (especially the grooves in the soles of the shoes) and sides of the shoes. To avoid delays upon arrival in New Zealand, please place your shoes in a plastic bag in an easily accessible place in your luggage in case Customs do wish to inspect them.

If you will be visiting any New Zealand farms while you are here, please ensure your footwear is clean before arrival.

When returning to your own country you may be required to declare any visits to farms whilst you have been in New Zealand. Please ensure your shoes have once again been thoroughly cleaned and placed in a plastic bag in an easily accessible place in your luggage.

Transport from the Auckland Airport

The airport is only 40 minutes from the CBD. There are a number of transport options from the airport to the city centre.

Buses: A regular airport bus is a cost effective way to travel from the airport to the city centre. The fares: $16 one way, $28 return. 

Shuttle: Super Shuttle offers a shared ride option. The approximate cost for the trip from the airport to the city is $33 for one person and an additional $8 for each extra person. The shuttles operate from the Shuttle rank at the airport (not the taxi rank). 

Taxis: A taxi fare from the airport to the centre is around $75. There is a taxi rank located immediately outside the arrivals area at the International Airport.

Car Rental

We encourage you to take advantage of corporate rates through Avis Rent a Car. Just call the local Avis office on 0800 284 722 and quote the booking reference number: AWD Z994400.


May in Auckland is the end of Autumn and temperatures typically range from 10 - 18 degrees Celsius. Please be preapred for rain which can be heavy at times and if travelling south of Auckland prepare for cooler temperatures.

To view Auckland's current weather situation, click here.


The currency used is New Zealand dollar. Banking hours are usually 0900 -1600hrs, Monday to Friday. Automatic Teller Machines are well spread throughout the city. International credit cards are accepted throughout the country banks, most hotels and city stores.


Dress for all sessions is smart casual.


New Zealand uses a 240 volt 50 cycle system with 3 pin flat plugs.

Goods and Services Tax

Goods and Services in New Zealand are subject to a 15% tax (GST). This tax is usually included in the price and if not, it is clearly stated. This tax cannot be claimed back by visitors, when leaving the country.


It is strongly recommended that you purchase comprehensive travel insurance to cover the duration of your visit to New Zealand and to protect against cancellation charges, loss or damage to your luggage and personal effects, loss of cash and medical expenses.

Name Badges

Name badges will be given to all delegates on registration. For security reasons, we ask that you wear your badge at all times.

Special Requirements

Every effort will be made to ensure delegates with special needs are catered for. Should you require any specific assistance, or catering please give details required on your registration form.


New Zealand is one of the first places in the world to see the new day, New Zealand is 12 hours ahead of GMT from April - September each year.


No vaccinations are required to enter New Zealand

Visitor Information Centres

i-SITE is New Zealand’s official visitor information network. I-SITEs are staffed by friendly and professional people with extensive local knowledge.